Definition of DOA Dead on Arrival (DOA) is a term commonly used to describe a product, typically an electronic device or appliance, that is found to be non-functional or defective as soon as it is received by the customer, right out of the box. When a product is labeled as DOA, it means it did […]
Return & Refund for Delivery Failure If a delivered parcel is not claimed by your customer or if there are tracking issues (e.g. incorrect address, unknown recipient, missing phone number, door number), the parcel will be returned to the local processing center. Within 7 days from the initial delivery, you may request a second delivery […]