Order Processing & Shipment Time
Orders will be processed upon receipt of payment and takes 1 to 2 business days for processing.
On average, it takes about 5 to 10 business days for you to receive your order.
It’s important to note that the 5 to 10 business days are calculated from the day we receive your payment.
In case of items that are out of stock, additional processing time may be required.
Our team will keep you informed if any delays are expected.
Please rest assured that we are committed to expediting the processing whenever possible.
Shipping Destination
Due to differing country regulations and the unique nature of each product, the eligibility of shipping destinations may vary depending on the product.
Uniqbe provides shipping services to all countries except:
- Afghanistan
- Belarus
- Crimea
- Cuba
- Eritrea
- Iran
- Iraq
- Libya
- Myanmar
- North Korea
- Somalia
- Sudan
- Syria
- Venezuela
- Yemen
- Zimbabwe
Shipping Options
Uniqbe offers a range of shipping options, granting sellers valuable flexibility when it comes to delivery timelines, tracking availability, and pricing.
Express shipping options:
- DHL
- FedEx
We also allow customer to arrange their own transport (self pickup – only available in Hong Kong).
Customers need to inform us one day and one hour before the collection.
Shipping Costs
Shipping cost varies per product weight, dimensions, shipping destination and shipping option.
The pricing is transparent as all the costs are clearly shown at the checkout page.
Despite all the shipping costs for all the countries stated in our website, some extended areas like rural, remote and less-accessible locations may require extra charges.
In cases where the address falls under remote area, we will inform you regarding the extra surcharge required.
Changes in Order/Shipping Details
1. How do I change my shipping address before dispatched?
If you require any alterations to your shipping details, please feel free to contact our sales team via WhatsApp or email at info@uniqbe.com.
2. How do I change my shipping address after dispatched?
After the shipment has left our warehouse, our control over its destination is limited.
Nevertheless, we can certainly make a request to our courier partner for a potential re-routing to your new address.
Please be aware that re-routing is not guaranteed, and it may be subject to an additional surcharge.
Items Issues
1. What should you do in case of the purchased item/s is in faulty condition?
It’s advisable to start by reaching out to us.
Remarkably, we’ve managed to address 40% of product defects by providing simple repair guidance through chat correspondence.
If the issue persists, kindly refer to our DOA Guide or Warranty Guide for the return process.