Self Pickup Policies Self pickup service is only available at Hong Kong, please contact our customer service in advance. Clear packaging instructions must be provided when placing orders. Please be advised that additional charges may be incurred if the packaging instructions are exceptionally complex. Customers are required to provide advance notification, at least one day […]
Packaging Customization / Personalization Steps Customers provide their preferred packaging or packaging insert designs to us via email at info@uniqbe.com. We obtain a price quote from our supplier and respond promptly. After the design approval, we will request a revised quotation from the supplier. A sample is printed for your review and approval. Upon sample […]
Order Processing & Shipment Time Orders will be processed upon receipt of payment and takes 1 to 2 business days for processing. On average, it takes about 5 to 10 business days for you to receive your order. It’s important to note that the 5 to 10 business days are calculated from the day we receive […]
Definition of Customs Duty Customs duty is a levy or tax applied to commodities during their movement across international borders. Objective of Customs Duty To safeguard the economy, residents, employment, environment, and other aspects of each country by managing the movement of goods. Crucial for regulating the flow of restricted and prohibited items into and […]
How to Place Orders You can follow these steps for placing an order: 1. Begin by logging into your account; click “My Account” at the top right or left corner of the page to log in. 2. Next, choose the product you wish to purchase and add it to your cart. 3. To […]
Scope of Coverage The limited warranty for the following items (see list below) is covered by the limited warranty for the first 12-months from the date of delivery of the product. Cellular Phones/Mobile Phones Tablets Headphones/Earphones Digital Cameras/SLRs Game Consoles MP3/MP4 Playback Devices Other categories of products not listed here but available for purchase through […]
Definition of DOA Dead on Arrival (DOA) is a term commonly used to describe a product, typically an electronic device or appliance, that is found to be non-functional or defective as soon as it is received by the customer, right out of the box. When a product is labeled as DOA, it means it did […]
Return & Refund for Delivery Failure If a delivered parcel is not claimed by your customer or if there are tracking issues (e.g. incorrect address, unknown recipient, missing phone number, door number), the parcel will be returned to the local processing center. Within 7 days from the initial delivery, you may request a second delivery […]