Self Pickup Policies For any self-pickup orders, please contact our customer service in advance. Clear packaging instructions must be provided when placing orders. Please be advised that additional charges may be incurred if the packaging instructions are exceptionally complex. Customers are required to provide advance notification, at least one day and one hour before the […]
Help Center
Packaging Customization Guide
How to access to customization/personalize packaging service? Customers provide their preferred packaging or packaging insert designs to us via email at info@uniqbe.com. We obtain a price quote from our supplier and respond promptly. After the design approval, we will request a revised quotation from the supplier. A sample is printed for your review and approval. […]
Shipping & Delivery Guide
Order Processing & Shipment Time Orders will be processed upon receipt of payment. It takes 1 to 2 business days for processing. On average, it takes about 5 to 10 business days for you to receive your order. It’s important to note that the 5 to 10 business days are calculated from the day we […]
Customs Duty & Tax Guide
Definition of Customs Duty Customs duty is a levy or tax applied to commodities during their movement across international borders. The objective of Customs Duty is to safeguard the economy, residents, employment, environment, and other aspects of each country by managing the movement of goods. This is particularly crucial for regulating the flow of restricted […]
Order Placement Guide
How to Place Orders You can follow these steps for placing an order: Begin by logging into your account; click “My Account” at the top right corner of the page to log in. Next, choose the product you wish to purchase and add it to your cart. To review your selection, click on the shopping […]
Warranty Claim Guide
Scope of Coverage The limited warranty for the following items (see list below) is covered by the limited warranty for the first 12-months from the date of delivery of the product. Cellular Phones/Mobile Phones Tablets Headphones/Earphones Digital Cameras/SLRs Game Consoles MP3/MP4 Playback Devices Other categories of products not listed here but available for purchase through […]
Dead on Arrival (DOA) Guide
Definition of DOA Dead on Arrival (DOA) is a term commonly used to describe a product, typically an electronic device or appliance, that is found to be non-functional or defective as soon as it is received by the customer, right out of the box. When a product is labeled as DOA, it means it did […]
Return & Refund Guide
Shipment Issues Delivery Failure If a delivered parcel is not claimed by your customer or if there are tracking issues (e.g. incorrect address, unknown recipient, missing phone number, door number), the parcel will be returned to the local processing center. Within 7 days from the initial delivery, you may request a second delivery attempt through […]